"If you carry one thing throughout your entire life, let it be hope."
As the year progresses, we truly hope that you all are doing well and staying safe while making healthy choices for yourself and those around you.
At this time, Maven West will work towards assisting the hope that we believe in by continuing to run the Corona Virus-free online store and to provide a positive and helpful experience through the Maven West website and customer service team.
Due to the Maven West brand taking part in social distancing practices and the recently mandated quarantine throughout the Los Angeles area, all orders received before 3pm PSD will be shipped on the earliest Monday or Friday of each week. All orders received past 3pm PSD may be subject to being shipped on the next shipment day. We hope that you all enjoy the complimentry Free 2-Day shipping that we will continue to provide.
Returns and exchanges will continue to be processed as well. For more information on returns or exchanges view the Maven West 'Orders + Returns' page.
**Return & Exchange Policy Update**
At this time, Maven West will not be providing Free Returns or Exchanges (temporarily). This policy is for ALL regular priced and sale item orders.
We greatly value your business and will be sure to provide an update once this policy is revised.
**Final Sale or Damaged Items**
As stated within the Maven West Orders + Returns page, all FINAL SALE items as well as any returned Damaged items will continue to be unable to be processed for a refund or store credit.
If you received a damged or defective item, please contact our customer service team via email or chat with your name, order number and defective/damage issue. We would like you to experience the best quality Maven West product.
This information may change, but we will be sure to keep you well informed.
We thank you for the business that each one of you provide, from a website visit to your 5th order.
We welcome anyone with questions or concerns to reach out to our customer service team at firstname.lastname@example.org - we will be happy to help.
- Maven West